Rooli Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Rooli Casino website, your player account and the gambling services made available through the website. In these Terms, references to Rooli Casino, we, us or our mean the service operated under the Rooli Casino brand. References to you or your mean the person accessing the website or using the services.

By browsing the website, creating an account, making a deposit or participating in a game, you agree to be bound by these Terms. If you do not agree with any part of them, you must not register, deposit or use the services. Other policies published on the website, including privacy, responsible gambling and promotion-specific terms, may also apply. If there is a conflict between these Terms and a specific set of terms displayed for a service or promotion, the specific terms will normally apply to that service or promotion.

You are responsible for reading the current version of these Terms before using Rooli Casino. We may update or replace the Terms from time to time where permitted by applicable law. Changes may be published on the website, and continued use after an update may be treated as acceptance of the revised Terms. If a change is not acceptable to you, your remedy is to stop using the services and follow the available process for closing your account.

Eligibility and legal compliance

You may use Rooli Casino only if online gambling is lawful for you in the place where you are located. You must meet the minimum legal gambling age that applies in your state or territory and comply with all other laws and restrictions that apply to you. It is your responsibility to check whether you are permitted to access and use the services. Rooli Casino may restrict access from certain locations and does not represent that the services are suitable or lawful in every jurisdiction.

You must not use the website if you are self-excluded, subject to a legal restriction, acting for another person, or unable to make informed decisions about gambling. Rooli Casino may ask you to confirm your age, location, identity or eligibility before allowing access to some or all services.

2. Player accounts and acceptable use

To use certain features, you may need to create a player account. You must provide information that is accurate, complete and current, and you must update that information if it changes. An account is intended for the individual who registered it. You must not sell, transfer, rent or share your account, and you must not allow another person to play or transact through it.

You are responsible for keeping your login details confidential and for taking reasonable steps to protect access to your account and devices. Tell Rooli Casino promptly if you suspect that your account has been accessed without permission, your details have been compromised, or a transaction appears unfamiliar. You may be responsible for activity carried out through your account where you have failed to keep your credentials secure, except where applicable law provides otherwise.

Unless Rooli Casino gives prior approval, you must not create or control multiple accounts. Multiple accounts, duplicate registrations, false details or attempts to avoid an account restriction may result in account review, suspension or closure. Any action taken will be subject to applicable law and any specific account or promotion terms.

Identity and verification checks

Rooli Casino may carry out identity, age, location, payment and security checks at registration or at any later stage. These checks may be required to meet legal, regulatory, fraud-prevention or responsible gambling obligations. You must provide requested information or documents within a reasonable period and ensure that anything supplied is genuine, readable and belongs to you.

While checks are pending, access to an account, deposits, withdrawals or particular games may be limited. If information cannot be verified, or if Rooli Casino reasonably believes that an account has been used unlawfully or improperly, the account may be restricted or closed in accordance with applicable law. Rooli Casino may retain records where required for legal, security or operational purposes.

Prohibited conduct

• Use the website for unlawful activity, fraud, money laundering or any other dishonest purpose.
• Provide false, misleading or stolen information, or impersonate another person.
• Interfere with the website, games, security systems or other players' use of the services.
• Use bots, scripts, automated software, exploits or technical methods intended to obtain an unfair advantage.
• Attempt to reverse, manipulate or disrupt game outcomes, payment processing or account controls.
• Use funds or payment methods that belong to another person without proper authorisation.
• Upload material that is abusive, threatening, defamatory, unlawful or designed to damage the website.

3. Games, deposits, withdrawals and promotions

Games available through Rooli Casino are subject to the rules displayed for the relevant game. Before playing, you should review the game instructions, stake information, outcome information and any applicable restrictions. Game results are determined by the systems used for the relevant service. You must accept the result shown by the service unless there is a clear technical or processing error that is confirmed through the appropriate review process.

You should check your balance and transaction history regularly. If you believe that a balance, game result or transaction is incorrect, raise the issue as soon as reasonably possible using the support option made available on the website. Rooli Casino may investigate suspected errors, technical faults, fraud or other irregular activity. Where an obvious error occurs, corrective action may be taken in accordance with applicable law and the relevant game or service rules.

Deposits and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use the account to hold or move money for another person. Payment providers may apply their own terms, fees, processing rules and security checks. Rooli Casino is not responsible for delays or refusals caused by a payment provider, your bank or circumstances outside its reasonable control.

Withdrawals may be subject to account verification, payment checks, fraud controls and any rules displayed at the time of the request. Rooli Casino may return funds through an approved method connected with your account and may ask for further information before processing a withdrawal. You should ensure that your payment details are accurate and that you are entitled to use the nominated method.

You remain responsible for any taxes, reporting obligations or other charges that apply to you. Rooli Casino may decline, reverse or hold a transaction where required by law, where an account is under review, where a payment is disputed, or where there is a reasonable concern about fraud, misuse or unlawful activity. Nothing in these Terms removes rights that cannot lawfully be excluded.

Promotions, bonuses and promotional credits

Any bonus, promotion, free-play offer or promotional credit is subject to separate terms shown with that offer. Those terms may explain eligibility, activation, expiry, contribution requirements, game restrictions, maximum values and any other conditions. You should read the complete promotion terms before opting in or using an offer. If you do not meet the relevant conditions, a promotional benefit may not be awarded or may be removed.

Rooli Casino may correct an obvious error in a promotion and may withdraw or amend an offer where permitted by law. Promotions are intended for genuine recreational play and must not be abused through duplicate accounts, collusion, payment manipulation or other conduct designed to obtain an unfair benefit. Any review or action relating to a promotion will be handled under the applicable promotion terms and legal requirements.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a personal budget before you begin and avoid chasing losses. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure.

Where available, Rooli Casino may provide tools or support features such as deposit controls, session reminders, time limits, activity information, cooling-off options or self-exclusion. The availability and operation of these features may depend on the service and applicable requirements. A request for a restriction or self-exclusion should be made through the responsible gambling or support channel displayed on the website. You must not attempt to bypass a restriction by creating another account or using another person's account.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling help service or qualified professional in Australia. Rooli Casino cannot guarantee that every player will always stop gambling when requested, so personal limits and early action are important.

Privacy and communications

Personal information is handled in accordance with the Rooli Casino Privacy Policy and applicable privacy laws. Information may be collected and used to operate the account, process payments, verify identity and age, protect the website, meet legal obligations, manage responsible gambling risks and provide service communications. You should read the Privacy Policy to understand how information is handled and what choices may be available.

You are responsible for ensuring that the contact and account details you provide are accurate. Rooli Casino may send important service, security, transaction or account messages. Marketing communications may be subject to consent and available preferences, where required by law.

Availability, suspension and closure

Rooli Casino will aim to keep the website and services available, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, technical faults, internet problems, security events, third-party services or circumstances beyond reasonable control. Rooli Casino may suspend, change or discontinue a feature where necessary for security, maintenance, legal compliance or responsible operation.

You may request closure of your account through the support channel provided on the website. Rooli Casino may suspend or close an account where there is a breach of these Terms, a legal or responsible gambling concern, failed verification, suspected fraud, payment misuse or another valid operational reason. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification, unlawful conduct or applicable promotion terms.

Liability, complaints and governing law

To the extent permitted by law, Rooli Casino is not responsible for losses caused by your failure to follow these Terms, inaccurate information, unauthorised access resulting from inadequate account security, interruptions outside reasonable control, or the actions of third-party providers. Nothing in these Terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under Australian law.

If you have a question or complaint, first use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. These Terms are intended to operate with the laws and mandatory consumer protections that apply to your use of the services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.