Privacy Policy

About this Privacy Policy

Rooli Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and responsible way. This policy describes the types of information that a casino website may handle, the purposes for which it may be used, and the choices available to players. It should be read together with any other notices, terms or gaming information displayed on the website.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website and the services available. Some information is provided directly by the player, while other information may be collected automatically when the website or account is used.

This policy applies to information collected through the Rooli Casino website and related account, support, gaming and payment interactions. It does not necessarily apply to third-party websites or services that may be reached through external links. Players should review the privacy information published by those third parties before providing them with personal information.

Information We May Handle

To operate an online casino service, Rooli Casino may handle different categories of information. The amount and type of information can vary depending on whether a person is browsing the website, registering an account, completing verification, making a deposit or withdrawal, contacting support, or taking part in other available activities.

• Account details, such as a player name, username, date of birth, residential details, contact details and account login information.
• Identity and verification information, including documents or details needed to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information used to investigate failed, disputed or unusual transactions.
• Gaming and account activity, including preferences, interactions with the website, requests to support and records connected with the use of available services.
• Device and technical information, such as an IP address, browser type, operating system, language, time zone, device identifiers, general location information and website activity.
• Cookie and similar technology data, including information about visits, sessions, settings, navigation and interactions with pages or features.

Rooli Casino may also receive information from service providers that support website operation, payment processing, identity checks, fraud prevention, customer support, analytics or technical security. Where information is obtained from another source, it may be combined with information supplied by the player when this is reasonably necessary for the purposes described in this policy.

Players should provide information that is accurate, current and complete when requested. If required information is not provided, or if information cannot be verified, access to an account or particular services may be restricted where this is necessary to operate the service safely and lawfully.

How We Use Information

Personal information is handled for legitimate operational, security, service and compliance purposes. The main reasons a casino website typically uses information include setting up and administering player accounts, providing access to services, processing requests and maintaining accurate records.

• To create, maintain and manage a player account, including account authentication and security.
• To process deposits, withdrawals and other transactions, and to keep transaction records.
• To complete identity, age and account verification checks before or during the use of relevant services.
• To detect, prevent and investigate fraud, money laundering, identity misuse, payment abuse, collusion, account takeover and other prohibited or suspicious activity.
• To meet legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the service.
• To provide customer support, respond to enquiries, investigate complaints and resolve technical or account issues.
• To maintain, test, protect and improve the website, systems, services and user experience.
• To understand general website use, measure performance and identify technical problems through analytics and similar tools.
• To send service messages, such as account, security, transaction and important policy notices.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be shared with carefully selected service providers where they need it to perform a function on behalf of the service. Examples may include payment providers, verification and fraud-prevention providers, hosting and technology providers, customer support platforms, professional advisers and organisations that assist with security or compliance. These providers should receive only information that is reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful or prohibited conduct, to respond to a valid legal request, or to meet an applicable legal obligation. Personal information is not intended to be sold as a standalone product.

Cookies, Security and Retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help remember account or language settings, keep sessions working, support security, understand website performance and improve navigation. Some cookies are necessary for core website functions, while others may be used for analytics, preferences or marketing.

Players can manage or remove cookies through the settings in their browser. Browser controls may allow a player to block all cookies, delete existing cookies or receive a notification before a cookie is stored. Blocking some cookies may affect the availability, security or performance of certain website features.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, staff guidance and safeguards provided by technology and payment service partners.

No online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, sign out from shared devices and contact support promptly if they believe an account or payment detail has been used without permission.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. When it is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to applicable requirements.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law or for other legitimate record-keeping purposes. Access to retained information is limited to relevant purposes, and it may be securely disposed of when the required period ends.

Your Privacy Rights and Choices

Players may have rights concerning the personal information held about them. These rights can depend on the circumstances, the type of information involved and any legal obligations that apply. A request may need to be checked before it is completed so that account information is not disclosed to the wrong person.

To exercise a privacy right or ask a question about the handling of personal information, contact support@rooli-casino.best. Players can use this address to request access to their personal information, ask for incorrect or incomplete information to be corrected, request deletion of their data, or withdraw consent to marketing communications.

• Access: ask for confirmation about whether personal information is held and, where appropriate, request a copy or explanation of that information.
• Correction: ask for inaccurate, outdated or incomplete personal information to be updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be retained for legal, security, fraud-prevention or transaction purposes.
• Marketing consent: withdraw consent to promotional emails or other marketing communications at any time. A withdrawal will not normally affect essential service, security, account or transaction messages.
• Complaints and questions: contact support@rooli-casino.best if there is a concern about privacy handling or if further information about a request is needed.

A privacy request should include enough information to identify the relevant account and clearly explain what is being requested. Additional information may be requested to verify identity. Requests are handled within a reasonable time, taking into account their complexity and any information that cannot lawfully be disclosed or deleted.

Changes to this policy

This Privacy Policy may be updated when services, technologies, operational practices or legal requirements change. The latest version will apply from the date it is made available on the website. Players are encouraged to review this page from time to time so they understand how information may be handled.