Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how you play, how much you spend and how much time you spend gambling. It also means understanding that gambling outcomes are determined by chance and that losses cannot be recovered by continuing to play. No gambling activity should be treated as a source of income, a financial investment or a solution to personal or money problems.

Rooli Casino provides information intended to help players make careful and informed choices. We encourage every player to consider their own circumstances before gambling and to set boundaries that are suitable for their budget, responsibilities and wellbeing. Taking a break, reducing play or choosing not to gamble are all positive decisions.

You must meet the applicable minimum age requirement and be legally permitted to gamble in the place where you are located. Gambling should never take place on behalf of another person. Keep your account information private and do not allow anyone else to use your account.

Important principles for safer play

• Only gamble with money you can afford to lose after essential living costs and financial commitments have been met.
• Decide on a budget and a time limit before you start playing, then keep to both limits.
• Treat gambling wins as uncertain and do not rely on them to pay bills or meet other obligations.
• Never chase losses by increasing your stakes or gambling for longer than planned.
• Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or experiencing financial stress.
• Take regular breaks and make time for other activities, relationships and responsibilities.
• Do not borrow money, use credit intended for essential expenses or sell personal items to fund gambling.
• Keep your account secure and never share your login details or payment information.

Know the signs of gambling harm

Gambling can become difficult to manage for some people. Problem gambling does not always involve large amounts of money. It may involve spending more time or attention than intended, hiding gambling from others, or feeling unable to stop even when gambling is causing problems.

Consider your recent behaviour honestly. If several of the following signs apply to you, it may be useful to pause gambling and speak with an independent support service or a trusted person.

• You gamble for longer or spend more than you planned.
• You try to win back money you have lost by continuing to gamble.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You think about gambling frequently or find it difficult to focus on other activities.
• You hide your gambling, your deposits or your losses from family, friends or colleagues.
• You borrow money, miss payments or use money set aside for essentials because of gambling.
• Gambling affects your work, study, sleep, health or relationships.
• You cancel plans or avoid responsibilities so that you can gamble.
• You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
• You have tried to stop or cut back but have not been able to do so.

You do not need to wait for a serious problem before asking for help. Speaking with someone early can make it easier to understand your gambling and choose practical next steps. Support is confidential in many cases, and you can seek advice even if you are unsure whether your gambling is harmful.

If gambling is affecting your safety

If gambling has contributed to immediate financial, emotional or personal risk, stop gambling and seek assistance promptly. Contact an appropriate emergency service if you or someone else is in immediate danger. For non-urgent help, consider speaking with a qualified counsellor, financial counsellor, health professional or gambling support service in your state or territory.

Tools to help you stay in control

Safer gambling tools can help you put practical limits around your activity. Tools are most effective when they are set before you begin gambling and are used together with a realistic budget. A limit should not be viewed as permission to spend up to that amount; it is a boundary that helps you remain aware of your activity.

Deposit and spending limits

Where available, consider setting a deposit or spending limit that reflects money you can genuinely afford to lose. Choose an amount in advance and avoid increasing it during a period of strong emotion or after a loss. Check how any limit works, including when it takes effect and whether changes may be subject to a waiting period.

Time and activity checks

Use reminders, personal alarms or regular breaks to monitor the time you spend gambling. Review your account activity and transaction history so you can see your deposits, withdrawals and play in context. If you are surprised by the amount of time or money involved, stop and reassess before continuing.

Temporary breaks

A temporary break can be useful when you want distance from gambling without making a permanent decision. During a break, avoid using other gambling accounts or services to continue playing. Use the time to review your budget, speak with someone you trust and consider whether you want further support.

Self-exclusion

If you want to stop gambling, self-exclusion may be an appropriate option. Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period or under applicable arrangements. Read the available information carefully before applying so you understand the process, duration and any requirements. Self-exclusion should be treated seriously and should not be cancelled simply because you feel an urge to gamble.

If you decide that you need a break or self-exclusion, contact the relevant support channel through the available account or website options. Do not wait until losses become unaffordable. You can also ask an independent gambling support service for help with planning a break and maintaining it.

Practical steps for safer play

Small changes to your routine can make gambling easier to monitor. Before opening a game or placing a wager, decide what you are doing, how long you will spend and what amount you will use. Avoid making these decisions while you are already playing or trying to recover a loss.

1. Set a gambling budget using disposable money only. Keep rent, utilities, food, transport, debt repayments and savings separate.
2. Set a playing schedule and use a timer or reminder to help you finish when planned.
3. Keep a personal record of deposits, withdrawals, wins, losses and time spent. Look at the overall result rather than focusing on a single session.
4. Do not increase stakes after a loss or assume that a win is due because you have lost several times.
5. Avoid gambling privately or secretly. Tell a trusted person about the limits you have chosen if that will help you stay accountable.
6. Remove saved payment details or reduce access to available funds if you are finding it difficult to maintain your limits.
7. Stop playing if gambling is no longer enjoyable, if you feel distressed or if you are breaking your own rules.
8. Review your gambling regularly and take a longer break if your circumstances, finances or wellbeing change.

Gambling outcomes are independent and unpredictable. Past results do not determine future results, and no strategy can guarantee a win. Be cautious of claims that suggest losses can be recovered through a particular system or that a game is more likely to pay because it has not recently produced a win.

Alcohol and other substances can affect judgement and make it harder to follow limits. If you have been drinking or do not feel clear-headed, do not gamble. Managing gambling is also more difficult during periods of stress, grief, relationship difficulty or financial pressure, so taking a break at these times is sensible.

Getting help and protecting others

If you are concerned about your gambling, speak with someone you trust and seek independent help. Australian players can contact a gambling support service available in their state or territory, a qualified counsellor, a general practitioner or a financial counsellor. These services can help you understand your options, prepare a plan and access further assistance where needed.

You may also wish to use reputable information and support resources provided by Australian government, health or community organisations. Choose a service that explains its privacy arrangements and the type of assistance it offers. You can ask for help without providing more personal information than is necessary.

Family members, friends and colleagues can also be affected by another person's gambling. If someone close to you is struggling, choose a calm time to raise your concerns, describe the behaviour you have noticed and encourage professional support. Avoid lending money to cover gambling losses or taking responsibility for managing another adult's gambling without appropriate advice.

Questions or concerns about your account

For questions about responsible gambling tools, account restrictions or available account processes, use the support options provided on the Rooli Casino website. We may need to verify account information before making changes or discussing account details. Do not send passwords, full payment details or other sensitive information through an unsecured channel.

This page provides general information and is not a substitute for legal, medical, financial or professional gambling advice. If you are unsure what to do, stop gambling and contact an appropriate independent support service.